Subscription Retention Specialist

This is a fully remote position, open to applicants in Nicaragua, +3 more countries.

📋 Description

• Foster customer loyalty by recognizing customer needs and delivering effective solutions.

• Manage account upkeep, payment modifications, collections, and cancellation requests.

• Perform follow-up communications to ensure customer accounts remain active and in good standing.

• Precisely record customer interactions utilizing our CRM platform.

• Achieve individual and team performance objectives, encompassing customer experience and retention metrics.

• Work collaboratively with colleagues to consistently enhance the customer experience.

⛳️ Requirements

• Proficient in English at an advanced level (B2+).

• Minimum of one year experience in customer retention, collections, sales, or a call center setting.

• Excellent communication, negotiation, and objection handling abilities.

• Capability to establish rapport and address customer issues effectively.

• Self-driven, reliable, and organized, comfortable handling multiple applications concurrently.

• Strong organizational skills and effective time management.

• Experience in B2B, B2C, subscription services, or technology-related fields is advantageous.

• Technical Requirements

• Personal Windows 10/11 computer equipped with an Intel Core i3/i5 or AMD Ryzen 3/5 processor.

• Stable high-speed wired internet connection.

• Quiet workspace free from distractions.

• USB headset featuring a noise-cancelling microphone.

🏝️ Benefits

• Monthly salary beginning at $800, contingent on candidate experience, processed through Deel.

• Unlimited commission potential.

• Performance-based bonuses.

• Position as an Independent Contractor.

• Fully remote work environment.

• Monday to Saturday, 8-hour shifts scheduled between 7:00 AM and 7:00 PM Eastern Time.

• Sundays off.

• 15 days of paid time off.