Patient Financial Clearance Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +15 more states.

📋 Description

• Receive incoming calls from patients, attorneys, insurance providers, and vendors.

• Conduct outbound follow-up calls and assist in resolving account issues.

• Address written inquiries from patients, attorneys, insurance providers, and vendors.

• Support account resolution by discussing payment and financial assistance options.

• Process and enter patient data while fulfilling document requests.

• Uphold performance and quality standards, including minimizing abandoned calls.

• Ensure adherence to confidentiality protocols, including HIPAA regulations.

• De-escalate patient complaints related to current or overdue services and balances.

• Investigate the patient accounting system to assist patients with inquiries regarding past visits.

• Operate under the guidance of the Customer Service Manager, escalating issues to team leads or functional caregivers as necessary.

• Execute other tasks as assigned.

⛳️ Requirements

• A high school diploma is mandatory.

• At least 1 year of customer service experience is required.

• An associate's degree is preferred.

• A minimum of 1 year of experience in a healthcare office is preferred.

• Clear and effective communication; good hand-eye coordination.

• Strong oral and written communication skills.

• Ability to establish professional rapport with caregivers.

• Friendly, courteous, and helpful customer service demeanor.

• Capability to continuously operate computer, telephone, fax, and copier equipment.

• Physical ability to sit, walk, and stand as needed.

• Proficiency in analyzing and interpreting data.

• Exceptional short-term and long-term memory.

• Capacity to multitask and adhere to system policies and procedures.

• Ability to visually evaluate paper and electronic data, hear telephone communications, and engage in conversation.

• Self-motivated with outstanding organizational skills.

• Ability to assess and respond appropriately to emergency situations.

• Understanding of medical terminology.

• Analytical skills for resolving complex problems using scientific, mathematical, or technical principles.

• Familiarity and experience with information systems, internet usage, spreadsheet, and word-processing software.

• Capability to work independently and manage workload to meet productivity standards.

• Availability for diverse schedules, including weekends and evenings.

🏝️ Benefits

• Concierge services.

• Employee lounge.

• Wellness programs.

• Free covered parking.

• Free on-site and virtual health clinics.

• Compensation and recognition.