LPN Telephonic Nurse, Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver professional nursing services via telephone to support client-funded contracts.

• Initiate outbound calls to patients participating in patient programs, offering continuous phone support.

• Handle inbound calls from patients, healthcare providers, and consumers.

• Respond to inquiries and recommend suitable patient resources.

• Refer patients to training sessions, support groups, program materials, literature, and physician follow-ups.

• Compile accurate, timely, and clear data while summarizing follow-up calls, inquiries, and outcomes.

• Educate patients on product usage.

• Engage in program-specific customer meetings, training sessions, and orientation events.

• Exhibit clinical proficiency through electronic and written assessments.

• Undertake special projects and other duties related to contracts.

⛳️ Requirements

• A minimum of an associate degree along with a professional nursing license.

• A valid Registered or Practical Nurse License (RN or LPN) in good standing within the state of employment, and/or cross-licensed in other states.

• Compact State License in applicable states, or a readiness to obtain one once the state implements Compact legislation.

• California State License, with a readiness to acquire additional Single State Licenses upon request.

• 2 to 5 years of relevant experience.

• Basic skills in database management and office navigation.

• Ability to maintain high levels of customer interaction and service with patients, prescribers, and specialty pharmacies via phone.

• Capability to multitask across PC and phone-related duties.

• Ability to follow approved scripted materials diligently.

• Skill in interpreting patient information and determining suitable next steps.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching*

• Tuition reimbursement available after 90 days of employment.

• Flexible work environment.

• 20 days of Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Access to telemedicine services (virtual doctor appointments).

• Wellness program offerings.

• Adoption assistance options.

• Short-term disability benefits available after 90 days of employment.

• Long-term disability coverage.

• Life insurance policies.

• Discount programs for employees.