LPN Telephonic Nurse – Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver telephonic nursing services professionally to support client-funded contracts.

• Initiate outbound calls to patients enrolled in programs, offering continuous phone assistance.

• Handle incoming calls from patients, healthcare professionals, and consumers, addressing their inquiries.

• Provide answers to questions and recommend suitable patient resources.

• Refer individuals to training, support groups, program materials, literature, and physician follow-ups.

• Gather accurate and timely data, summarizing follow-up calls, inquiries, and outcomes.

• Educate patients on the use of products.

• Engage in program-specific customer meetings and training sessions.

• Participate in orientation meetings, demonstrating clinical competency through electronic or written assessments.

• Undertake special projects and other responsibilities related to contract performance.

⛳️ Requirements

• An associate degree along with a professional nursing license.

• A Registered or Practical Nurse License (RN or LPN) in good standing within the state of employment and/or cross-licensed in other states.

• Possession of a Compact State License for telephonic nursing roles in eligible states, with a readiness to obtain it when states adopt Compact legislation.

• A California State License for telephonic nursing roles, with a willingness to acquire additional single-state licenses upon request.

• 2 to 5 years of relevant experience.

• Proficiency in basic database and office navigation.

• Capability to maintain a high level of customer interaction and service while communicating with patients, prescribers, and specialty pharmacies via phone.

• Ability to multitask between PC- and phone-related tasks while adhering to approved scripts.

• Skill in interpreting patient information to determine the appropriate next steps.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Potential for promotional growth.

• 401K plan with company matching*

• Tuition reimbursement available after 90 days of employment.

• Flexible working environment.

• 20 days of paid time off (PTO).

• Paid holidays.

• Employee assistance programs.

• Medical, dental, and vision insurance coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Access to telemedicine (virtual doctor appointments).

• Wellness programs.

• Adoption assistance services.

• Short-term disability benefits available after 90 days of employment.

• Long-term disability coverage.

• Life insurance options.

• Various discount programs.