KYC Testing and Production Enablement

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Assist in the testing, implementation, and production onboarding of KYC technology solutions

• Act as a business subject matter expert for assigned KYC applications and business processes

• Serve as a primary liaison between KYC Operations and Change Management teams

• Offer insights on application functionality, business requirements, user impacts, and operational dependencies

• Facilitate UAT, system testing, production validation testing, and business readiness activities

• Create, sustain, and execute test scenarios, test cases, and validation plans

• Document testing outcomes and identify, monitor, and assist in resolving defects

• Aid in release readiness and implementation efforts

• Evaluate operational impacts of system modifications and enhancements

• Raise issues and risks that might influence operational preparedness

• Monitor defect remediation efforts and confirm fixes

• Support root-cause analysis and continuous improvement initiatives

• Maintain KYC files, data, and documents in compliance with KYC policies, standards, and service-level agreements

• Conduct customer reviews throughout the customer lifecycle

• Compile records, data, and reviews for auditors and regulators

• Provide KYC research, evaluation, operational, reporting, and analytical assistance

• Prepare summaries, communications, reports, and presentations for management, regulators, and stakeholders

• Analyze data, emerging regulatory trends, and KYC operational gaps while offering recommendations

• Coordinate tracking and reporting of KYC Operations initiatives and programs

• Assist in reviewing and updating information for higher-risk customers

• Manage workload, risks, confidentiality, policies, regulatory guidelines, and AML consistency

• Collaborate with FCRM and compliance partners

• Keep stakeholders updated on project and activity status

• Facilitate knowledge transfer, training, coaching, and guidance within the team

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience

• 2+ years of direct experience in financial services or related industries, including fraud, KYC, AML, sanctions screening, or similar roles for new joiners; alternatively, 6+ years in an unrelated role involving information fluency, investigation, research, or broadly in financial services

• Internal candidates may qualify based on a demonstrated track record of excellence through metrics or manager discretion

• Advanced knowledge of products, services, processes, procedures, systems, concepts, and integration points within the specialty area

• Ability to independently carry out activities from start to finish

• Capacity to manage ambiguity and utilize judgment to troubleshoot and resolve business and operational challenges

• Proficiency in interpreting and administering policies and implementing business process improvements

• Capability to make decisions regarding processes and capacity management

• Aptitude to maintain KYC files, data, and documents in accordance with KYC policies, standards, and service-level agreements

• Skill in performing customer lifecycle reviews and preparing records for auditors and regulators

• Competence in KYC research, evaluation, operational, reporting, and analytical tasks

• Ability to analyze data and draw insights for program health reporting

• Capability to analyze regulatory trends and suggest improvements

• Skill in identifying matters that require review or escalation

• Knowledge of AML and ability to coordinate consistently with FCRM and compliance partners

• Discretion in handling confidential information and managing risk

• Ability to communicate status and relevant information to stakeholders

• Capacity to support knowledge transfer, training, coaching, and guidance

🏝️ Benefits

• Base salary along with variable compensation/incentive awards, which may include cash and/or equity incentive awards

• Health and wellness benefits

• Savings and retirement plans

• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO

• Banking benefits and discounts

• Opportunities for career development

• Regular discussions about career, development, and performance with a manager

• Access to an online learning platform

• Participation in mentoring programs

• Training and onboarding sessions

• Reward and recognition initiatives

• Workplace accommodations for applicants with disabilities