IT Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of managing access to corporate systems, including Okta, Google Workspace, Slack, Jira, and 1Password, while conducting regular access audits.

• Collaborate with the IT managed service provider to facilitate seamless helpdesk operations and hardware management.

• Oversee SOC2 compliance and ensure prompt resolution of any issues that arise.

• Work together with DevOps and Security Engineering teams to implement secure and efficient technology solutions.

• Continuously enhance technology selection and utilization, which includes generating requirements, procurement, vendor planning and deployment, as well as stakeholder coordination.

• Ensure that Wisetack employees are equipped with secure and compliant IT solutions.

⛳️ Requirements

• Extensive experience with Okta, Google Workspace, Slack, and Zoom.

• Significant experience utilizing MDM solutions, particularly in Apple environments.

• Experience with compliance frameworks such as PCI, SOC2, and HIPAA.

• Background in IT support and familiarity with help desk ticketing systems like Jira Service Management.

• Experience managing identity solutions, including Okta and SSO/SAML.

• Understanding of IT Service Management best practices.

• Knowledge of endpoint security solutions.

🏝️ Benefits

• Equity

• Benefits