French-speaking Customer Service Representative, Remote

This is a fully remote position, open to applicants in Spain.

📋 Description

• Support and guide our customers via phone and email with compassion and professionalism.

• Address and resolve inquiries regarding orders, shipping, and delivery matters.

• Conduct proactive follow-ups on cases to guarantee customer satisfaction.

• Transform every interaction into a positive experience, thereby enhancing trust in the brand.

⛳️ Requirements

• Full professional proficiency in French (native or C2 level), both written and spoken.

• Excellent command of Spanish and/or English (C1 level), both written and spoken.

• Ability to listen with empathy, communicate clearly, and adjust your tone to suit each individual.

• Comfortable navigating various tools and software.

• Capable of managing multiple requests concurrently in a fast-paced environment while maintaining composure and efficiency.

• Proactively pursue the best solutions to ensure customer satisfaction.

• Adaptable and enjoy working collaboratively to achieve shared objectives.

• Strong belief that every customer deserves to be heard, respected, and receive the highest level of service.

🏝️ Benefits

• Private health insurance

• Birthday gift card

• Referral bonuses when you recommend candidates

• Loyalty program rewarding tenure