Dental VA – Insurance Verification, Patient Support

📋 Description

• Accurately and efficiently verify patient insurance benefits.

• Complete insurance verification within 48 hours or less.

• Correctly calculate patient benefits and coverage details.

• Upload and manage insurance information in the EMR system.

• Ensure precision and attention to detail in all insurance-related responsibilities.

• Professionally respond to incoming patient phone calls.

• Schedule and confirm patient appointments.

• Assist patients with changes to their schedules and rescheduling requests.

• Deliver exceptional customer service in all patient interactions.

• Conduct follow-up calls regarding acceptance of treatment plans.

• Educate patients about procedures and the next steps.

• Follow up with patients who need to reschedule their appointments.

• Support overall patient retention and conversion efforts for treatment.

• Assist with various administrative support tasks.

• Keep patient records and notes organized.

• Facilitate front office workflows.

• Provide end-of-day (EOD) reports.

• Participate in weekly and monthly check-ins with management.

⛳️ Requirements

• Experience working in a dental office is REQUIRED.

• Previous experience as a virtual assistant or in dental administration is preferred.

• Required experience with insurance verification and dental workflows.

• Familiarity with Dentrix is preferred.

• Must be proficient in both spoken and written English.

• Relevant work experience is a must.

• Ability to provide an NBI clearance and/or Local Police Clearance background check prior to onboarding is mandatory.

• Must be available for video meetings with the camera on as needed.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license is available upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Benefit from proprietary training on communication, client management, productivity systems, and best practices to excel as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may observe U.S. holidays based on client needs and scheduling.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and dependent on client offerings.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to maximize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.