Customer Support Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Support Area Sales Managers in delivering prompt solutions to customer inquiries.

• Act as the primary point of contact via phone, email, and chat for assigned accounts, addressing complex issues or providing additional expertise as necessary.

• Collaborate with our Implementation Specialists to assess the customer journey, provide feedback, troubleshoot, and offer assistance to enhance the overall customer experience.

• Confirm the accuracy of pricing and promotions from order entry through to invoicing.

• Promote interaction and workflow among team members and various departments to ensure timely completion of deliverables.

• Follow up with customers to guarantee the resolution of their technical issues.

• Oversee the quality control of delivered products.

⛳️ Requirements

• Exceptional interpersonal, listening, and customer service abilities.

• Strong verbal and written communication skills.

• Proficient in verbal and written professional English; bilingualism is a plus.

• Capability to manage multiple account management projects simultaneously, while maintaining a keen attention to detail.

• Advanced computer proficiency, including Microsoft Office and Excel.

• Strong analytical, process-oriented, and creative problem-solving capabilities.

• Willingness to learn and engage with new technologies.

• Bachelor's degree or equivalent experience is required.

• A minimum of 3 years of experience in communications, marketing, sales, account management, or customer success is required.

• Experience in the dental or orthodontic field is an advantage.

• Familiarity with CRM software and project management tools.

🏝️ Benefits

• This position is remote-based, although up to 10% travel may be necessary to attend important industry and corporate events.