Customer Service Quality Supervisor

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure exceptional customer service and a commercial focus throughout the operation.

• Evaluate recorded calls and provide constructive feedback.

• Facilitate individual feedback sessions with consultants.

• Monitor and report on key performance indicators (KPIs) for the area.

• Review and revise quality checklists as needed.

⛳️ Requirements

• High school diploma is required.

• College degree either in progress or completed is preferred.

• Experience in training and staff development is essential.

• Familiarity with CRM systems is necessary.

🏝️ Benefits

• Totalpass.

• MediQuo.

• Opportunity for remote work (home office).

• Birthday Vale Card.

• Flexible Card.

• Paid time off for contractors (PJ).

• Day-off voucher.

• TEM SAÚDE (health program).