Contact Center Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Delivers courteous and professional inbound customer service to ensure timely resolution of issues under all circumstances.

• Interacts with potential customers via various channels (live chat, phone, email, SMS) to assist them with consumer banking services.

• Takes responsibility for customer concerns and resolves issues at the initial point of contact.

• Ensures thorough diligence is applied to maintain the accuracy of all customer transactions.

• Arrives punctually and is prepared to receive or make customer calls as scheduled throughout the shift.

• Executes a wide range of financial transactions accurately and efficiently.

• Contributes to and supports the achievement of business goals.

⛳️ Requirements

• High School Diploma or GED.

• At least 1+ years of experience in Retail, customer service, banking, or contact center roles preferred.

• Capability to navigate through multiple computer systems, applications, and screens swiftly and accurately while balancing performance to meet various metrics.

• Digital proficiency across a diverse array of devices (e.g., smartphones, tablets, laptops, headsets).

• Outstanding listening skills and a genuine interest in assisting customers.

• Strong relationship management abilities.

• Positive and energetic attitude with excellent listening, reading, and communication skills.

• Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications).

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development.