Clinical Retention Specialist – South, FL, TN, GA, SC

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Provide tailored education and training to both new and existing patients and healthcare professionals through phone and virtual platforms.

• Implement proactive follow-ups, clinical consultations, recommendations, and troubleshooting to facilitate ongoing Omnipod usage.

• Educate customers and healthcare providers regarding Omnipod data and reporting tools.

• Conduct proactive outreach to evaluate satisfaction levels, reinforce product benefits, and address any concerns.

• Utilize clinical retention selling techniques to encourage continued use of Omnipod.

• Detect signs of disengagement or potential churn through data analysis and assessment.

• Collaborate with Customer Success teams to develop targeted regional save strategies.

• Work alongside healthcare providers to ensure educational efforts align with treatment plans.

• Coordinate retention initiatives within the territory alongside clinical, field, and sales teams.

• Partner with Customer Success, Customer Care Retention, Commercial, Marketing, Data Insights, and Voice of the Customer teams.

• Share insights on regional trends, risks, and opportunities concerning engagement, access, and outcomes.

• Contribute to the development of educational tools, customer journeys, and focused retention campaigns.

• Assist clinicians and customers with clinical software and digital diabetes management tools.

• Record customer interactions, outcomes, and next steps in Salesforce.

• Analyze engagement data, usage trends, and retention metrics to uncover patterns and risks.

• Engage in data-driven projects aimed at enhancing regional retention performance and program efficacy.

⛳️ Requirements

• Bachelor's degree is mandatory.

• Active professional clinical credentials are required, such as Registered Nurse (RN) or Registered Dietitian (RD).

• A minimum of 3 years of experience in training and/or supporting insulin pump patients.

• Direct experience collaborating with healthcare providers in a diabetes care environment.

• Current Certified Diabetes Care and Education Specialist (CDCES) credential is required.

• Ability to uphold necessary professional licensure and Omnipod product certifications.

• Strong and persuasive communication skills with diverse audiences via phone and virtual platforms.

• Solid clinical knowledge in diabetes technology and data interpretation.

• Consultative and influence-based approach to customer engagement and retention.

• Proficient in problem-solving, workflow optimization, and handling objections.

• Skilled in Microsoft Office and Salesforce.

• Must reside within the designated geographic area.

• Home workspace must comply with company security and productivity standards.

• Capability to sit and communicate on the phone for prolonged periods.

• Manual dexterity for operating a computer and headset.

• Availability for occasional evenings, weekends, holidays, and limited travel.

🏝️ Benefits

• Annual base salary range of $79,300.00 - $118,900.00.

• Eligibility for incentive compensation.

• Medical, dental, and vision insurance coverage.

• 401(k) plan with company matching contributions.

• Paid time off (PTO).

• Additional wellness programs for employees.

• Remote work opportunity.

• Limited travel as required.