Bulk Sales Support Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the main support contact for bulk MDU customer service inquiries, which include resident questions, property account issues, service requests, billing inquiries, and account updates.

• Assist in the setup of bulk MDU accounts, including account qualification, order entry, provisioning requests, service modifications, and move-in or move-out processes using authorized customer management systems.

• Collaborate with Sales, Account Management, Field Operations, Billing, Customer Care, and other internal teams to resolve service challenges at both the resident and property levels.

• Inform residents and property representatives about bulk service offerings, equipment details, installation expectations, service availability, billing structures, and support processes.

• Investigate and resolve discrepancies related to accounts, billing inquiries, service interruptions, duplicate accounts, non-payment issues, service transfers, and other customer care matters.

• Schedule, reschedule, and oversee installation and service appointments for residents in bulk MDU communities.

• Accurately document interactions with customers, residents, properties, and internal partners in relevant systems.

• Escalate intricate technical, billing, service, or account management issues, ensuring follow-up until resolution is verified.

• Keep precise records of address lists, property details, unit information, bulk community specifics, and CRM data.

• Recognize recurring customer service challenges, process deficiencies, or property-specific trends and communicate potential improvement opportunities to leadership.

• Support onboarding for new bulk MDU properties.

• Stay updated on company products, bulk MDU procedures, customer support protocols, billing practices, and system updates.

• Assist with special projects, reporting requests, administrative tasks, and other assigned responsibilities.

⛳️ Requirements

• 3–4 years of relevant experience.

• High school diploma or equivalent qualification.

• Experience in supporting customer service for bulk multi-dwelling units.

• Proficiency in using authorized customer management systems and CRM data.

• Capable of managing account qualification, order entry, provisioning requests, service modifications, and move-in/move-out activities.

• Skilled in researching billing and account discrepancies as well as resolving customer care issues.

• Ability to coordinate effectively with Sales, Account Management, Field Operations, Billing, Customer Care, and other internal teams.

• Competence in accurately documenting interactions, status updates, escalations, and resolutions.

• Ability to schedule, reschedule, and track installation and service appointments.

• Competent in maintaining accurate address lists, property records, unit information, and bulk community data.

• Background screening, drug screening, and reference checks are mandatory prior to hiring.

🏝️ Benefits

• Medical, dental, and vision plans effective from day one.

• Life insurance coverage.

• 401(k) plan with a 100% match up to 5% starting on day one.

• Generous paid time off policy.

• Tuition reimbursement of up to $5,250 in the first year.

• Opportunities for career advancement.

• Recognition programs.

• Complimentary Cable One services for residents in serviceable areas.

• Exclusive discounts available.

• Community impact opportunities.