Bilingual Customer Success Agent – Spanish/English

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in the operations of FMC’s Call Center.

• Deliver outstanding service to customers by addressing their inquiries and resolving their concerns.

• Handle inbound calls and make outbound calls, responding to customer requests within designated timeframes.

• Ensure the highest level of service quality for every customer interaction.

• Offer information and knowledgeable support by promptly and accurately retrieving loan details.

• Foster positive relationships with customers.

• Adhere to regular attendance and punctuality.

• Execute other related responsibilities as assigned.

⛳️ Requirements

• Must reside in Jacksonville, FL and be fluent in both Spanish and English.

• High School Diploma or GED required.

• 0-1 years of relevant work experience preferred.

• Ability to juggle multiple tasks and thrive in a fast-paced environment.

• Excellent communication skills are essential.

• Strong service orientation with the ability to connect with customers.

• Must exhibit patience and courtesy when explaining policies and procedures to customers.

🏝️ Benefits

• Equal Employment Opportunity: Freedom Mortgage is dedicated to providing equal employment opportunities to all employees and applicants, regardless of race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

• Americans with Disabilities Act: Applicants and employees who are or become disabled must be capable of satisfactorily performing the essential job functions of the position, with or without reasonable accommodation.

• Adhere to all company policies and procedures.