Bilingual Client Support Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Engages with clients and applicants to foster relationships, prioritizing a positive and memorable customer experience.

• Communicates effectively and accurately with clients in English and/or Spanish, as required.

• Recognizes the importance of precision and attention to detail; possesses the ability to swiftly process information and document with a high degree of accuracy.

• Maintains customer service support levels and standards during all interactions (email, phone, and chat).

• Collaborates across departments to identify and resolve root causes of delays, errors, and system issues.

• Exhibits a thorough understanding of Asurint products and services to expedite resolution processes.

• Manages complex customer service and support issues, escalating when necessary.

• Addresses all candidate inquiries.

• Performs other duties as assigned.

⛳️ Requirements

• Proficiency in both verbal and written English and Spanish communication is essential.

• Prior experience in high-volume customer service is required.

• Familiarity with the legal/court system is preferred.

• Background screening experience is preferred.

• Proficient in MS Office (Outlook, Excel, Word) or similar software is required.

• Experience with relevant business management systems such as HRIS, CRM, etc., is preferred.

• Knowledge of Salesforce is preferred.

• Education: A high school diploma or equivalent is required.

• An associate degree is preferred.

• Certifications or licensure: A valid driver’s license and the ability to uphold a driving record that meets the company's insurance requirements is required.

• Relevant experience: 0 to 2 years is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage effective from the first day of employment.

• 401(k) plan with employer matching.

• Paid time off.

• 10 company-paid holidays.

• Employee Assistance Program.

• Wellness Program.

• Paid bereavement leave.

• Pet bereavement leave.

• Pet insurance.

• Volunteer time off.

• Telecommuting stipend.

• Opportunities for professional development.

• Short-term disability coverage.

• Company-paid long-term disability coverage.

• Company-paid life insurance.

• Flexible spending/health savings accounts.

• Employee referral bonus.